Frequently Asked Questions

Answers to the most sought after questions including shipping, orders, returns and more.

Questions about your order

No, Wilco Fine Beverage cannot ship to locations outside of Ontario. As a licensed agent in Ontario, we are only permitted to ship to consumers and licensee holders within the province of Ontario.

The price per bottle/case listed on the website includes the LCBO price and an agency fee. Cost for delivery (including HST) for locations outside of the GTA, as well as a refundable bottle deposit, will be added at checkout. The LCBO price is available upon request. Prices are subject to change.

No, Wilco Fine Beverage does not sell alcohol directly. As a licensed agent in Ontario, Wilco Fine Beverage is only permitted to facilitate the sale of alcohol to individuals and licensees on behalf of a manufacturer through the LCBO.

Yes, you can purchase offline. Please contact us directly at 289.214.7845 or by email.

orders@wilcofinebeverage.com

Please include:

Product Name / Vintage / Number of Cases

Customer Name

Email address

Delivery address postal code (only accept ON postal codes)

Phone

Comments/Questions

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Your credit card will be charged by Wilco Fine Beverage Limited.

Wilco Fine Beverage accepts Visa, Mastercard and American Express.

Orders within the GTA are typpically delivered within 3 – 5 days. Orders outside the GTA will typically be delivered between 1 – 2 weeks depending on location.

Wilco Fine Beverage delivers via courier to most places in Ontario. We offer free shipping to customers in the GTA.Cost for delivery (including HST) for locations outside of the GTA as well as a refundable bottle deposit will be added at checkout.
For deliveries outside of the GTA enter your postal code at checkout to see if delivery charges apply.

Yes, you can send wine or spirits as a gift. There are two options – you can purchase a gift card or you can send any of our cases or mixed cases as a gift. Simply provide the address where you would like to have the case sent. Wilco Fine Beverage delivers via courier to most locations withing the province of Ontario.

Liquor cannot be delivered to or accepted by anyone under 19 years of age or who is or appears to be intoxicated. Government issued identification and including the customer’s photograph and date of birth may be required. Liquor can only be delivered to a residence or private place.

No, it is not possible to buy single bottles through this website. According to Ontario regulations, we are only permitted to offer wines and spirits by the case at this time.

Yes, you can get wine and spirits delivered to your house. Wilco Fine Beverage delivers via courier to most locations withing the province of Ontario. Products purchased from Wilco Fine Beverage are for personal consumption only and are not for resale.

Liquor cannot be delivered to, or accepted by, anyone under 19 years of age or who is, or appears to be, intoxicated. Government issued identification and including the customer’s photograph and date of birth may be required. Liquor can only be delivered to a residence or private place.

 

Questions about returns

If you receive an incorrect or damaged order, please notify us right away. A replacement (or a refund if no replacement is available) will be provided within 14 days of delivery.

No, orders cannot be cancelled or refunded. All sales are final.

 

Questions about recommendations

Determining the best spirit is a combination of evaluating intrinsic factors about the spirit combined with a consideration of the consumer’s personal taste, the occasion and the budget. At Wilco Fine Beverage we are experts in assessing the quality of spirits. Our portfolio only includes spirits that offer excellent quality and value – at all price points.

Would you like to receive a personalized recommendation directly from a certified sommelier and Master of Wine? Whether you are looking for the perfect gift or a treat for yourself, drop us a line. We are happy to help.

Determining the best wine is a combination of evaluating intrinsic factors about the wine combined with a consideration of the consumer’s personal taste, the occasion and the budget. At Wilco Fine Beverage we are experts in assessing wine quality. Our portfolio only includes wines that offer excellent quality and value – at all price points.

Would you like to receive a personalized recommendation directly from a certified sommelier and Master of Wine? Whether you are looking for the perfect gift or a treat for yourself, drop us a line. We are happy to help.

 

Questions about Masters of Wine

A Master of Wine, or MW, is a beverage industry professional globally recognized for their exceptional wine business expertise. To become a member of the Institute of Master of Wine, each applicant must pass a rigorous 4-day exam and adhere to a code of conduct. The exam, which is only held once yearly, tests the candidate’s knowledge of wine theory and wine-tasting ability. Once an individual passes the exam, they must write a paper based on their original research. Since 1953, when the exam was first written in London, England, only 517 people have acquired the Master of Wine designation.

 

More information about Masters of Wine can be found here https://www.mastersofwine.org/

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